Where To Go If You Have Questions

The Fisher Clinical Services Global Logistics Help Desk provides worldwide support for customers using the Fisher Clinical Services’ facility network. This includes a track and trace service incorporating proactive intervention and resolution on all shipment delays. 24/5 telephone and email support is also available to sites, CRAs and Sponsors who require any assistance.

The Help Desk global team is able to assist with the following:

  1. Shipment tracking queries
  2. Damaged or incorrect shipments
  3. Customs clearance issues
  4. Late or lost shipments

You can contact the Help Desk by emailing: GL.HD@thermofisher.com or by calling your country specific telephone number in the table below. Please have the Study Number and/or packing list available when you call.

For all other study drug-related issues, please contact your Clinical Study Monitor.

COUNTRY TOLL FREE # DIRECT DIAL #
Argentina 08004442034 001(484)5382168
Australia 1800093882 001(484)5382168
Austria 0800006004 0044(0)1293817093
Belgium 080038943 0044(0)1293817093
Brazil 08007610864 001(484)5382168
Bulgaria 08001171122 0044(0)1293817093
Canada 0018772134301 001(484)5382168
Chile 12300207836 001(484)5382168
China (North) 108007122878 001(484)5382168
China (South) 108001202878 001(484)5382168
Colombia 018009157141 001(484)5382168
Czech Rep 800143639 0044(0)1293817093
Denmark 80886424 0044(0)1293817093
Estonia 800011270 0044(0)1293817093
EIRE 1800936713 0044(0)1293817093
France 0805110726 0044(0)1293817093
Finland 0800918163 0044(0)1293817093
Greece 00800128314 0044(0)1293817093
Germany 08005888984 0044(0)1293817093
Hungary 0680018786 0044(0)1293817093
Hong Kong 800905095 001(484)5382168
Israel 1809212715 0044(0)1293817093
India 0008000016146 0044(0)1293817093
Italy 800977602 0044(0)1293817093
Indonesia 0078030110198 001(484)5382168
Japan 006633812595 001(484)5382168
Korea 00798148007930 001(484)5382168
Latvia 80003236 0044(0)1293817093
Lithuania 880031056 0044(0)1293817093
Luxemburg 80027074 0044(0)1293817093
Malaysia 1800814738 001(484)5382168
Mexico 18666978705 001(484)5382168
Netherlands 08000203332 0044(0)1293817093
New Zealand 0800451707 001(484)5382168
Peru 080054781 001(484)5382168
Philippines 180011142247 001(484)5382168
Poland 008001213621 0044(0)1293817093
Portugal 800855218 0044(0)1293817093
Romania 0800895694 0044(0)1293817093
Russia 81080027664011 0044(0)1293817093
Singapore 8001205413 001(484)5382168
Slovakia 0800001677 0044(0)1293817093
South Korea 00798148007964 001(484)5382168
Spain 800600121 0044(0)1293817093
Sweden 0200883100 0044(0)1293817093
Switzerland 0800158156 0044(0)1293817093
Taiwan 00801136146 001(484)5382168
Thailand 001800120666795 001(484)5382168
Turkey 0044(0)1293817093
UK 08001422425 0044(0)1293817093
USA 18772603956 001(484)5382168