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Global Logistics Helpdesk

At Fisher Clinical Services we recognize the importance of delivering clinical trial materials to the right patient On-Time and In-Full. The Fisher Clinical Services Global Logistics Help Desk provides worldwide support for customers using the Fisher Clinical Services’ facility network. This includes track and trace capabilities incorporating proactive intervention and resolution of all shipment delays, as well as 24/5 telephone and email support for anyone requiring assistance with a shipment.  The Help Desk global team can provide assistance with:

  1.  Shipment tracking queries
  2.  Damaged or incorrect shipments
  3.  Customs clearance issues
  4.  Late or lost shipments
  5. Temperature excursion reporting

You can contact the Help Desk by emailing: GL.HD@thermofisher.com or by calling your country specific telephone number in the table below. Please have the study number and/or packing list available when you call.

COUNTRY

TOLL FREE #

DIRECT DIAL #

Argentina

08004442034

001(484)5382168

Australia

1800093882

001(484)5382168

Austria

0800006004

0044(0)1293817093

Belgium

080038943

0044(0)1293817093

Brazil

08007610864

001(484)5382168

Bulgaria

08001171122

0044(0)1293817093

Canada

0018772134301

001(484)5382168

Chile

12300207836

001(484)5382168

China (North)

108007122878

001(484)5382168

China (South)

108001202878

001(484)5382168

Colombia

018009157141

001(484)5382168

Czech Rep

800143639

0044(0)1293817093

Denmark

80886424

0044(0)1293817093

Estonia

800011270

0044(0)1293817093

EIRE

1800936713

0044(0)1293817093

France

0805110726

0044(0)1293817093

Finland

0800918163

0044(0)1293817093

Greece

00800128314

0044(0)1293817093

Germany

08005888984

0044(0)1293817093

Hungary

0680018786

0044(0)1293817093

Hong Kong

800905095

001(484)5382168

Israel

1809212715

0044(0)1293817093

India

0008000016146

0044(0)1293817093

Italy

800977602

0044(0)1293817093

Indonesia

0078030110198

001(484)5382168

Japan

006633812595

001(484)5382168

Korea

00798148007930

001(484)5382168

Latvia

80003236

0044(0)1293817093

Lithuania

880031056

0044(0)1293817093

Luxemburg

80027074

0044(0)1293817093

Malaysia

1800814738

001(484)5382168

Mexico

18666978705

001(484)5382168

Netherlands

08000203332

0044(0)1293817093

New Zealand

0800451707

001(484)5382168

Peru

080054781

001(484)5382168

Philippines

180011142247

001(484)5382168

Poland

008001213621

0044(0)1293817093

Portugal

800855218

0044(0)1293817093

Romania

0800895694

0044(0)1293817093

Russia

81080027664011

0044(0)1293817093

Singapore

8001205413

001(484)5382168

Slovakia

0800001677

0044(0)1293817093

South Korea

00798148007964

001(484)5382168

Spain

800600121

0044(0)1293817093

Sweden

0200883100

0044(0)1293817093

Switzerland

0800158156

0044(0)1293817093

Taiwan

00801136146

001(484)5382168

Thailand

001800120666795

001(484)5382168

Turkey

 

0044(0)1293817093

UK

08001422425

0044(0)1293817093

USA

18772603956

001(484)5382168